Refund policy

At Silk Storage Hub, we want the small tools in your kitchen to make everyday tasks more convenient. From preparing fresh ingredients with a wooden peeler to setting out a spoon-and-fork set for a meal or opening a bottle with a wine opener, each product should arrive in the condition you reasonably expect. If something is not right with your purchase, this policy explains how to request a return, refund, or other assistance.

This policy applies to purchases made through https://www.silkstoragehub.website/ and is administered by WXLLOW LLC. (“Silk Storage Hub,” “we,” “us,” or “our”).

1. Voluntary 30-Day Return Period

We offer a voluntary 30-day return period for eligible change-of-mind requests. The 30-day period begins on the date the order is delivered.

To qualify for a discretionary return:

  • You must contact us within 30 days after delivery.

  • The product must be unused and in its original condition.

  • The item should include its original packaging, components, and accessories, where reasonably applicable.

  • The product must not show avoidable damage, excessive handling, stains, rust, scratches, or alterations caused after delivery.

  • You must receive return instructions from our customer service team before mailing the product back.

This voluntary return period is a store policy and is not intended to replace or restrict any rights you may have under applicable federal or Florida law.

2. Product-Specific Return Conditions

Because our products are used in food preparation and serving, their condition and hygiene are important considerations when evaluating discretionary returns.

Wooden Peeler

A wooden peeler returned for a change of mind should be unused, clean, dry, and in its original condition. It should not show signs of peeling, cutting, soaking, cracking, splintering, staining, or other use-related wear. Any included components or packaging should be returned where reasonably possible.

If the peeler arrives with a damaged handle, loose or defective blade, sharp-edge defect, or other condition that materially affects ordinary use, contact us for assistance. Please do not continue using an item that appears damaged or unsafe.

Spoon-and-Fork Set

A spoon-and-fork set submitted for a discretionary return should be unused and returned with all pieces originally included in the set. The utensils should be free from food residue, stains, scratches, bending, corrosion, or other signs of use.

If a set arrives with missing pieces, visible damage, an unexpected product configuration, or a material discrepancy from the listing, please contact us and provide photographs where possible.

Wine Opener

A wine opener returned for a change of mind should be unused, complete, and in its original condition. It should not show signs of bending, corrosion, damaged moving parts, a loose handle, a broken mechanism, or wear caused by use.

Please handle the opener carefully when preparing a return. Any exposed or pointed components should be secured in the original packaging or other suitable protective packaging to reduce the risk of injury during transit.

These product-specific conditions apply to voluntary change-of-mind returns. They do not prevent customers from making valid claims concerning products that are defective, damaged on arrival, unsafe, or materially different from their descriptions.

3. How to Request a Return

To start a return, email [email protected] with the following information:

  • Your full name.

  • Your order number.

  • The name of the product you wish to return.

  • The quantity involved.

  • The reason for your request.

  • Clear photographs if the product arrived damaged, defective, or different from what you ordered.

Our team will review the information and provide return instructions if the request is approved. Please do not send a return parcel before receiving confirmation from us.

Return Address:

WXLLOW LLC.
6885 NORTHWICH DR
WINDERMERE, FL 34786
United States

Please use the return procedure provided by our team, even though the address above is the business and return address supplied for the store. This helps us identify the parcel and associate it with the correct order.

4. Return Shipping Costs

For an eligible change-of-mind return, the customer is generally responsible for the cost of return shipping unless we agree otherwise in writing.

If the return is due to our error, an incorrect item, a product that arrived damaged, or a qualifying defect, contact us before arranging return shipping. We will review the circumstances and explain the appropriate next steps.

We recommend using a shipping method with tracking and keeping the postage receipt until the matter has been resolved. A tracking number helps both parties follow the return parcel, although the return is not considered received merely because it has been posted.

5. Refund Review and Processing

After an authorized return reaches us, we will inspect the returned item and review the information provided with the request.

If the return qualifies, the approved refund will generally be issued to the original payment method, subject to the payment provider's processing procedures. Your bank or card issuer may require additional time to display the credit.

Refund eligibility and amount will depend on the reason for the return, the condition of the merchandise, and applicable law.

Where a refund is required by law, including a refund for an order that cannot be shipped within the applicable legal timeframe, we will follow the relevant requirements rather than treating a discretionary store-return condition as a substitute.

6. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If your wooden peeler arrives with a cracked handle, your spoon-and-fork set is incomplete, or your wine opener has a damaged mechanism, contact us at [email protected].

Please include:

  • Your order number.

  • A description of the problem.

  • Photographs of the product and packaging, if available.

  • The quantity affected.

We will review the circumstances and determine an appropriate resolution. Depending on the nature of the issue and applicable law, this may include a replacement, refund, or another available remedy.

Please do not attempt to repair or modify a product that may be defective or unsafe before contacting us. This helps preserve useful information about the condition in which the item arrived.

7. Hygiene and Product Condition

For health, hygiene, and quality reasons, products that have been used for food preparation or serving may not qualify for a voluntary change-of-mind return.

For example, a wooden peeler that has been used to peel produce, a spoon-and-fork set that has been used with food, or a wine opener that has been used may be ineligible for a discretionary return if its condition prevents us from reasonably assessing or reselling it.

This limitation does not remove rights relating to defective, unsafe, damaged, or misdescribed goods. We will review such claims based on the circumstances and applicable law.

8. Exchanges and Replacements

If you received the wrong product or an item that appears damaged or defective, contact us before placing another order. We will review the issue and explain whether a replacement, refund, or other remedy is appropriate.

Voluntary exchanges based solely on preference depend on product availability. We may ask you to return the original product first and place a separate order for the replacement.

9. Order Cancellations

If you wish to cancel an order, email us as soon as possible and include your order number.

We will make reasonable efforts to stop an order that has not entered fulfillment or shipment. Once a parcel has been dispatched, cancellation through our ordinary order process may no longer be possible, and you may need to follow the return procedure after delivery.

If we cannot ship an order within the timeframe represented at checkout or within the timeframe required by applicable federal law when no timeframe was stated, we will provide the legally required delay notice, cancellation option, and refund.

10. Refunds and Consumer Rights

Nothing in this policy is intended to waive, exclude, or restrict rights or remedies that cannot legally be waived, excluded, or restricted.

We do not use the 30-day voluntary return period to deny a valid claim involving a defective, damaged, unsafe, or materially misdescribed product. Any applicable legal rights will be assessed independently of the discretionary return conditions described above.

11. Contact Us

For returns, refunds, replacements, or cancellation requests, contact:

WXLLOW LLC.
Silk Storage Hub Customer Support
6885 NORTHWICH DR
WINDERMERE, FL 34786
United States
Email: [email protected]
Website: https://www.silkstoragehub.website/

Please include your order number so that we can locate your purchase and assist you efficiently.